Brady Rogers
St Paul, Minnesota
bradyrogers11@yahoo.com
Skills Highlights
Information Technology Work Experience
- Desktop Support Technician - Boston Scientific Arbor Lakes
August 2025 – Present
Hired specifically to support the launch of Boston Scientific's new campus, providing foundational IT infrastructure and end-user support for 1000+ employees
Provide executive IT support via video call, email, chat and face to face
Manage password, PIN and multifactor authentication resets through Microsoft Intune
Active directory group modification and resolution of user account lockouts
Collaborate and share issues as well as resolutions in forums, Microsoft Teams, ServiceNow
Manage follow you print server connection, standard printing, scan to email and initial badge setup
Assist users with software install and support, VPN client, RSA Token, SCCM
Perform laptop repair, imaging, setup, configuration and new hardware installs
Deployment, management and use of Azure Virtual Desktop's
Desktop support including setup of monitors, keyboards, webcams, docking stations and audio-visual support in meeting spaces
- Fiber Technician - Metronet
September 2024 – August 2025
Performed installation and maintenance of high speed fiber optic internet services for residential and commercial properties Handled all aspects of fiber runs, troubleshot and resolved network issues accordingly
Ensured integrity and efficiency of fiber optic cables
Utilized Optical Time-Domain Reflectometers (OTDRs) and fiber splicers for installations and repairs
Installation and setup of ONT's and Routers
Ensured quality of service using laptop and testing tools
Guaranteed customer satisfaction along with network reliability
Utilized Outlook, Teams to communicate with coworkers and even Excel when completing spreadsheets for commercial site surveys
Augmented LCP's directly from Metronet Fiber HUT/Cabinet locations effectively turning on new infrastructure
- IT Help Desk Student Worker - Dakota County Technical College
November 2023 – May 2024
Assisted students with passwords and 2FA resets
Manage AutoCad, Adobe suite and other similar tools
Troubleshot WIFI, printer, projector and other simple computer issues
Demonstrated exceptional customer support skills when troubleshooting issues in person and over email
Logged tickets and resolutions within JIRA
Education
- Associate of Applied Science in Networking Administration 2024
Dakota County Technical College, Rosemount, MN
- PowerShell, VMware and Database - Spring 2024
Installed and ran backups of Microsoft SQL server databases, ran queries using TSQL
Utilized VMware, creating templates and datastores
Utilized ESXI and vSphere web client
Installed windows server VM's on Hyper V and Vmware
Experimented with different PowerShell cmdlets as well as loops such as for, foreach, do while & do until
- Networking and Windows Server - Fall 2023
Configured Networks using Cisco routers, switches using OSPF and EIGRP along with ACL's to only allow specific traffic on a network interface Setup VLANS along with spanning tree to prevent network loops
Setup Active Directory including group policy along with DNS, DHCP, IIS and a VPN server on Microsoft Server 2022
Configured RDP on desktops and servers to allow remote connections over LAN/WAN
Practiced computer forensics techniques to recover data, including cyber security labs
- IT Security and SQL Database Systems - Spring 2023
Setup Fortinet firewalls, used port forwarding to allow WAN clients to view webpage
Experienced installing and troubleshooting cloud-based and local virtual machines
Executed SQL queries and designed databases
Participated in labs demonstrating how attackers code and manipulate computer services & humans
Utilized Windows tools, task manager, computer management and networking diagnostic software
including NetFlow and Wireshark packet sniffer
- Command line, Microsoft Office and PC hardware - Fall 2022
Utilized different command line, xCopy, mkdir, ipconfig, to get comfortable not using GUI
Wrote and executed batch files to automate certain tasks with task schedular
Utilized removable SSD storage and flash drives, Installed Windows OS using WDS & bootable USB
Microsoft Office suite including Word, Excel, PowerPoint and Access
Utilized multimeter voltage testers and performed RJ45 terminations
Disassembly/reassembly PCs ensuring they operated correctly and built an intel DDR5 gaming PC as end of semester project
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